autochat
Get more leads from your web site

Below we have answered some of the more commonly asked questions about autochat.

Didn’t find the answer to your question? Use the contact form to ask us a question & we’ll get back to you with an answer as soon as we can.

1) What is AutoChat?

Autochat is a real time software tool that will allow you to ‘chat’ live with your online customers.

2) How does it work?

When you are ready to accept live chats simply log in to the system and it will then display the Autochat box on your website. Customers simply click on this and start chatting to you.

You can monitor visitors browsing on your website and initiate live chats. If they are looking at one page for any length of time or keep returning to a specific vehicle details page you can proactively offer them an Autochat to provide further information.

3) How will I know someone wants to chat to me?

When your web visitor requests an online chat you are notified on your screen with an Autochat pop-up.

4) How much does it cost?

The set up fee is £50 per location.

There is a monthly charge of £25 per website that you have Autochat monitor, plus £25 per month for each member of staff at your dealership you’d like to have logged into AutoChat at the same time (minimum 1 per site!)

5) How do I order it?

Contact us either via our contact us page or call 0845 250 8820 to speak to your local Field Sales Executive who can arrange to come and show you a demonstration.

6) Can I have more than one?

Yes, you can have as many as you wish.

7) Does it affect my website?

Only in that you will need to allocate space on your website to host the Autochat icon.

8) Can I switch it off?

Yes, it only works when you are available to accept Live chats.

9) Does it monitor and record my chats?

Yes it does and also monitors the volume and length of your chats. You can use this info for training purposes.

10) Is it not just another gimmick?

No, this feature is common practice in the USA and becoming more popular by the day in the UK. Now is the time to become a market leader and be ahead of your local competition